Thank you for visiting and shopping at Highpoint Customs. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping within Canada
Standard shipping is through Canada Post with most deliveries in 3-5 days. Shipping options will be shown when you go to the check out if you need quicker shipping.
Shipping to the USA
Standard shipping is through Canada Post with most deliveries in 5-10 days. Shipping options will be shown when you go to the check out if you need quicker shipping
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Highpoint Customs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Highpoint Customs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If for any reason you are not happy with your purchase, please contact us and we work with you to make it right.